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Worship filed complaint against Hathway Broadband Internet on May 9, 2019
I have paid Rs *** monthly plan to Hathway Account number **********. After that, I raised a request for installation on *nd May **** but there is no update. I called to customer care. They raised a new request after one week. One executive came on Monday * pm he gave connection description but there is no Internet and wiring He told me to contact his senior for wiring but nothing happens after that. Then I called call centre executive they told within * day it will be active but there is no luck. Again and again, when I called they told there is a technical issue it is not configured properly technician will come and fix that issue. No one came again called to care this time will forward this to technical back end team still I am facing the internet issue. No resolution from the past ** days. This kind of service Hathway providing.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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