Shein.in - incorrect refund policy mentioned on the slip inside the order
Nimrat filed complaint against Shein.in on Feb 10, 2020
I have received Order NO. XBX****** from Shein.in on **th January that was placed at ** Jan **** **:**:**. There was a slip inside the box with return details. It was clearly mentioned that I can return the product within ** days from purchase. However, when I tried to raise request on *th February i.e. after **th day from delivery, they say that returns are only accepted within ** days from delivery as their policy got updated. Therefore, they can help me to return the product.
My source of information was a slip inside my delivery box(attached). If their policy was changed, they should have sent updated information to the customer. They are clearly misleading customer with incorrect information at first and then saying it was a mistake at their end.
I need a solution and should be allowed to return unwanted products as it is their fault and not mine. So they should adjust and not make their customers suffer because of their mistake.
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My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
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