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House of lehengas - Incorrect package delivery

Nisha Nain filed complaint against House of lehengas on Jan 28, 2020

This website uploads pictures stolen from other websites and delivers fake copied products And return policy says self courier Money is refunded in wallet
I ordered a lehenga which was delivered on ** Nov ** for which I initiated return with an email justifying my dissatisfaction and asked for refund. I did the self courier initiating return. Even after the email request i was refunded in my wallet as points and i was forced to buy another fake product. The amount refunded was **** which was less than I paid. I still ordered another saree on ** Jan ** worth Rs **** i.e less than the amount of my wallet amount. The saree delivered was again a fake and mismatch to the image I tried calling the customer care number provided on their website which was never answered. The remaining wallet amount was dissolved and now shows zero

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

House of lehengas

48

Total Complaints

16

Total Resolved

33.33%

Consumer Satisfaction

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My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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