Air india
- Incompetent staff at check in Closed
Neha Aggarwal filed this complaint against Air india on Apr 04, 2023
Resolution Demanded:
Damages
I travelled to Dubai on **st March with a US visa, so I was eligible for visa on arrival. However, the immigration at UAE requires that the US visa should be valid for at least * months at the time of travel and mine was due to expire in * months from the travel dates. This should have been checked by the airline staff at the time of check-in and they should have alerted me or technically not let me board the plane. But this was not checked and when I arrived in Dubai I was not allowed to pass through immigration due to this reason and they said clearly that the airline staffs job is to check this! I had to spend ** hours at the airport being held hostile by the immigration officers, which was traumatic, both physically and mentally to be questioned and detained at the airport. Leave aside the fact that I had to pay a price of ***AED to apply for a visa under the fast track option, which was expense I had to incur at the cost of the airline staff negligence.
It is basic for international flights, that the staff do these checks before sending passengers to another country and being stuck in foreign land without knowing what to do. Putting a person through mental, physical and financial stress just for mere ignorance is totally unacceptable !!
It would only be basic courtesy that I be reimbursed the financial aspect as a compensation for all that I had to go through because the staff did not check the validity of my document.
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