Cashify
- Inaccurate Valuation of My Dell Inspiron 5000 Series Laptop Closed
Mikul Garg filed this complaint against Cashify on Oct 16, 2023
I had used Cashify's online platform to receive a quote for my Dell Inspiron **** Series laptop. The online quote provided by Cashify was ₹*,***, which was one of the reasons I decided to sell my laptop.
However, when their representative arrived at my location to inspect the laptop and complete the transaction, I was shocked and deeply disappointed to learn that the valuation had been significantly reduced to ₹*,***. This substantial discrepancy between the online quote and the in-person evaluation was both unfair and misleading.
Furthermore, the agent made false and inaccurate claims about the laptop's condition. Specifically, he stated that the laptop's trackpad and screen were faulty. I must emphasize that both the trackpad and the screen of my Dell Inspiron **** Series laptop are in excellent working condition. I believe that these false accusations were used as a means to justify the substantial decrease in the valuation, which is unacceptable and unethical.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Cashify
Resolved
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Maruti Suzuki
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Binoy T
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