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Shadow Fax - I am a reseller my customer has not received any parcel but the status is showing delivered on 20 Ju

Bulbul Khosla filed complaint against Shadow Fax on Jul 23, 2022

My customer location Gurdaspur still has not received any parcel ordered on ** July. In parcel there is one piece dress of pink colour of XXl size. The status is showing delivered on ** Jul how can delivery boy shows the delivery status of product without contacting to customer and even not asked for any OTP for receiving the parcel. Without any communication with customer how can parcel gets delivered automatically.

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Complaint Status

Resolution Demanded:

Damages for loss and agony

Shadow Fax

29

Total Complaints

24

Total Resolved

82.76%

Consumer Satisfaction

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