Lenovo India Pvt Ltd
- Harassment for Warranty Claim Open
Siva Sai Nellore filed this complaint against Lenovo India Pvt Ltd on Aug 13, 2021
I would like to formally report to you the harassment i have faced on the above mentioned ticket for your records and legal action.
*. Monitor was purchased on **-**-**** from amazon.com (Serial U*B*T*VZ)
*. Seller was Appario Retail Private Ltd who is appointed by you as your authorised reseller/retailer
*. Monitor stopped working on **-**-****
*. The ticket was raised on **-**-****
*. Your agent had a call with me and made me install a app to see the monitor not working, light glowing, connections and also saw that it was showing vertical lines.
*. After the call I emailed the photos of the monitor, serial number label photo and purchase documents.
*. Lenovo never come back to me and after few days i called and they wanted the invoice with serial number. Which Amazon did not provide. Which is fault of your authorised dealer.
*. It must be noted that as per your own warranty check website https://pcsupport.lenovo.com/in/en/warrantylookup#/ it was covered under * year warranty.
*. Manufacturing date was October ****. So I do not understand why you need to even insist on invoice in such case. As you have to stand by your warranty of * years.
**. As per your terms and conditions of warranty on your website https://support.lenovo.com/in/en/solutions/ht******-product-warranty-and-other-agreements there is is requirement of having an invoice for purchase of the monitor. But nowhere does it mention that it should have a valid serial number. If that is a serious requirement, you must put it in the agreement and penalise your resellers who dont comply.
**. I had a chat with you agent again on whatsapp and they said i have to contact amazon for invoice
**. So yesterday i sent the revised invoice and chatted with your agent.
**. He made me go thru the entire monitor test all over again. and spent two hours of my time. Asking me to connect with multiple laptops and even connect laptop to another working monitor. This is harrasment for a ticket that has nothing else pending.
**. When i patiently sent all the photos and all ... He asked me for a photo of the Carton BOX.
AND THATS WHEN I LOST IT. IS THIS IN YOUR PROCESS TO ASK FOR CONNECTING TO MULTIPLE MONITORS, MULTIPLE LAPTOPS AND ASK FOR CARTON BOX PHOTO ? ... OR ARE YOU INTENTATIONALLY HARASSING THE CUSTOMER TO PROFIT FROM NOT PROVIDING WARRANTY ?
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Lenovo India Pvt Ltd
Resolved
Frustrated? File a Complaint
Club Mahindra Holidays
"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"
Jyotiranjan Pradhan
Related Complaints
Lenovo India Pvt Ltd - GST Invoice Issue Open
We have purchase a laptop recently through Lenovo online purchase portal and a PRO ID which was created by team member of Lenovo only. After completion of the said purchase when we downloaded the invoice, we found that our company GST number wa...
Apr 29, 2024 by Shakambari Enterprises India Private Limited
Lenovo India Pvt Ltd - Lenovo doesn t respondind for manufacturing defected product Open
SINCE I BOUGHT THIS PRODUCT, THERE HAVE BEEN MANUFACTURING DEFECTS, AND WHILE I HAVE COMPLAINED, THEY HAVE NOT RESPONDED PROPERLY. THEY HAVE REPAIRED ONCE, BUT I'M EXPERIENCING THE SAME ISSUES, BUT NOW THEY ARE NOT RESPONDING, AND I'VE BEEN EXP...
Mar 28, 2023 by vijay sheladiya
Lenovo India Pvt Ltd - Won t replace a wrong product Open
Hello My name is Akash Mittal. I had ordered an adapter from lenovo official site on **th March **** which got delivered around **th or **th March ****. By mistake I had ordered a wrong model adapter which wasn't compatible with my laptop and t...
Apr 04, 2022 by Akash Mittal
Lenovo India Pvt Ltd - Delay in delivery of product Open
we have ordered lenovo all in one desktop on **rd June promising delivery within * days. Order was conirmed after advance payment.order No;*********. Now they intimated today i. *th July ****, no stock. waited till today. this desk meant for ...
Jul 05, 2021 by Sivasagar
Lenovo India Pvt Ltd - Order not Delivered and no action after payment Open
On *th May **** I have placed an order vide id no ********** with Pre-sales Online Team Associate Mr.Nutan, For Payment he was behind me and literally tortured but post-payment he has not received my call at the toll-free number. From toll-fre...
May 23, 2020 by Samir Kumar Patnaik