Indigo Airline - Grievance regarding mishaps due to delay of Flight

I am writing this letter to inform you of the physical and mental trauma that I and my family had to undergo due to improper management of the services and the lack of human touch in customer care I had booked for a round trip journey in indigo from Thiruvananthapuram. I am a researcher and was supposed to attend a science conference at Vadodara (international conference on reproduction, endocrinology and development (icred)) on January **th to **st, ****. I was accompanied by my * year old daughter and mother-in-law.
before departing from Thiruvananthapuram, I got a message from indigo saying that my flight *e ***, trv-bdq on ** Jan was delayed due to bad weather at Delhi airport. the revised departure time was informed to be **** hrs. it may please be noted that earlier we were supposed to arrive at Bengaluru at **** hrs. by the time we arrived at Bengaluru, our connecting flight (*e***) from Bengaluru to Vadodara had already departed. we were asked to wait until seats became available in forthcoming flights to Vadodara. after waiting for long hours with my infant daughter and aged mother-in-law, indigo officials confirmed the availability of seats on flight no. *e*** at **** hrs on **.**.**** from Bengaluru to Mumbai and from Mumbai to Vadodara at **** hrs. since the departure of this flight was on next day morning, we were advised to stay in the waiting lounge of Bengaluru airport. it was night time and there was no proper facility to take rest. I was struggling to manage that situation and was disappointedly sitting in that lounge with my kid and mother-in-law. we were not able to sleep in the whole night. you can very well understand how difficult is it to handle a * year old kid and aged mother-in-law alone in the middle of the night at a ruffle place.

on **.**.**** morning **** hrs, we were running here and there trying to find out the gate number, even the ground crew was of little help. after all the confusion and running around when we finally found out the gate and were rushing to reach the gate my mother-in-law fainted and fell down. fortunately, by God's grace, my mother-in-law she regained consciousness in a while. meanwhile, airport team provided some assistance and they insisted to take ecg. ecg report showed moderate st depression indicating abnormal ecg and hence we were not able to board the flight. since it was an abnormal ecg, she was rushed to the hospital (aster cmi hospital, Bangalore) in an ambulance with me and my kid in accompany at **** hrs. I was not having any contact in Bangalore and was terrified during that time. even though she was presented as clinically normal to rule out any chance of heart attack ecg was repeated, echocardiogram and troponin I was analysed and everything showed normal. after these tests and diagnosis, the doctors opined that it happened due to stress and lack of sleep in the previous night, which in turn caused a rise in blood pressure. after discharging from the hospital, we enquired with indigo officials regarding the return journey from Bengaluru to Thiruvananthapuram by *e *** but we were told that we will have to board form Vadodara since our ticket was from Vadodara to Thiruvananthapuram and from Bengaluru was not possible. so we were forced to cancel our tickets and had to face the monitory loss of **** rupees apart from the mental trauma we were facing the past few hours and we stayed at Bengaluru for two days until she was able to travel and returned back to Thiruvananthapuram on **.**.**** by rail.
due to this mishap, I was not able to attend the conference, which was the prime reason for my travel. in fact, we were not able to travel at all! all these struggles were triggered after the delaying of our flight from Thiruvananthapuram to Bengaluru. it is the responsibility of the airline to provide suitable connectivity for the ongoing passengers in case of flight cancellation/delay, in which indigo was drastically futile. in view of the mental agony, disappointment, debt and suffering I had gone through because of booking indigo flight, I humbly request you to consider my situation and do the needful. also, I would request the airlines for a proper compensation as these events which has occurred, purely on grounds of lack of proper communication and inefficient customer service from the side of your airlines and which has eventually lead to a huge financial loss for me and my family. I may possibly be reimbursed with the fares of flights which I booked (but not travelled) as detailed above, the registration fee of the conference which I couldn’t attend(rs.****.**), hospital bill(rs.****.**) paid at least on humanitarian grounds. further, I request you to kindly initiate necessary steps to avoid such suffering to any of the customers of indigo in future and take better care of them.
Yours faithfully