Hitachi
- Fridge compressor under guarantee not replaced Open
Pawan K Gupta filed this complaint against Hitachi on Oct 23, 2023
I had lodged a complaint for my Hitachi Fridge vide complaint no. ********** on **th. In response a technician visited on **th and conveyed that the compressor was at fault and required to be replaced. As the same was under guarantee, he conveyed that the defective part would be replaced by the company. However he conveyed that the compressor was not in supply and the delivery was expected only sometime towards the end of November
I wonder what type of international best practices insofar as customer support are followed by Hitachi if it may take *-* weeks for replacement of a part. What use is a warranty if we are forced to be without our fridge for the next * weeks.
I had also lodged a complaint via email on their customer care support on **th but have yet to receive any response till **rd night.
Please help
Are you brand?
Are you Lawyer?
Resolution Demanded:
Replace / Fix problem
Hitachi
Resolved
Frustrated? File a Complaint
Yamaha Motor
"I am delighted with the Voxya team, in 2 days they resolved everything for me. Thank you for all the support and quick action. "
Chandan K S
Related Complaints
Hitachi - AC repair Closed
I registered for repair my ac last week, but I didn't get any service assistance since * week, tried many time over call and WhatsApp but nobody responded properly, in this hot weather, I am suffering so much without AC, there is a patient in m...
Jun 20, 2024 by Subhasree Deb Choudhury
Hitachi - Refrigerator service No response issue not resolved Closed
Refrigerator has low cooling issue which was experienced and *st complaint was raised through CC on **th April. Till date the issue hasn't been resolved. Even after several calls, and *-* tickets, no proper response , nor a service is provided....
Apr 25, 2023 by Yogesh Kumar C
Hitachi - Service delay Closed
I am very frustrating about the product of Hitachi air conditioner and service also. The below product was purchased in ****. Product: Hitachi Air conditioner (split AC) Capacity: *.* ton Model No: RSNG***HCEA Purchaser: xxxxxxxxxx Co...
Apr 15, 2022 by Saravanan
Hitachi - Cooling issue Closed
The AC is running fine but I'm facing cooling issue. Please schedule a technician visit and help resolve the problem...
Apr 07, 2022 by Sourav Pramanick
Hitachi - AC not working within 3 months manufacturing defect yet no replacement being provided Closed
Bought Hitachi * ton window AC in June, found out in September that PCB is faulty in the new machine, service technician did a shoddy temporary job and close the service request. Again today In October, machine stopped working and service techn...
Oct 28, 2020 by N K Maity