Snapdeal India
- Fraudlent Seller on Snapdeal Fake Misguiding Advertisement by Snapdeal Cheating Open
Deepak Kumar filed this complaint against Snapdeal India on Nov 20, 2019
Respected Sir,
I as a customer saw a featured best deal advertisement on an online website 'Snapdeal'(snapdeal.com). This advertisement displayed an Iphone Xs Max(*** GB) that was being sold at INR***** at **% off the MRP. It also displayed a contact number to order the item and to avail more offers. It was stated on Snapdeal product details to contact the seller before buying. I was really very happy citing such an amazing offer from Snapdeal(a reputed online website). When I interacted with the contact number provided on Snapdeal, I was informed and was made assured by the seller that I’m going to receive an original apple product same as Snapdeal described. Seller also sent me the imei number and numerous photos that also showed the original Iphone xs max and he stated clearly that he is a certified Snapdeal seller and will send me an authenticated product once I pay the courier charges advance(that was to be paid separately). After fulfilling all the demands of the Seller(Apple Store) on *th November ****, I waited for * days and on **th November ****, I paid INR ***** COD for my Fedex courier that was sent by the same snapdeal seller after giving further INR**** discount. However, as soon as I opened my parcel I got shock of my life seeing the fake Iphone ** pro max(completely different from what I was promised). I returned to the courier office but they denied any help and adviced me to contact the seller. Seller also stated and even Snapdeal displayed that they give * months warranty for all their products and they also give full refund if item is returned within * days of delivery. After receiving my parcel at around ** a.m. in the morning, I sent a text at **:** a.m. to the seller regarding my concern and I also told him about his fake product delivery. Seller even after viewing my numerous messages, never responded back.
I even sent an email to the seller but he didn't seemed interested.
Sir, this is plain cheating and a case of Fraudulent Seller. I didn’t knew even shopping sites like Snapdeal too can cheat their customers this way. They displayed an advertisement with sellers contact number, Snapdeal also stated in their product details section to contact the seller before buying. I had trust on Snapdeal and I believed a random seller and lost my INR***** only because I saw this best deal advertisement that Snapdeal displayed on their website.
Therefore, it is my ardent appeal to you that you please take my complaint against the same online website that featured such fake advertisement, Snapdeal and against the seller that provided me all false information and fake mobile phone.
I would always be grateful to you for your kind act and would always pray for your success and happiness.
Thanks and Regards.
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Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Snapdeal India
Resolved
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