- Fraud cheating Parcel not deliver not processing refund Open
I had placed an order for Cake, Teddy, Chocolate, roses, customize Cushion and a customize coffee mug from Myflowerapp on dt. **th April **** at *.**Am with order id ********* for same day delivery and for mid night delivery I paid extra charge of Rs. ***. Their customer service team pinged me on my WhatsApp no ********** at **.**Am asking for photo for Cushion and mug and I gave him immediately. When I asked them will it reach on time, they said they will deliver the parcel at *.**Pm same day and they will not deliver at night due to Covid restriction. The amount which I paid for mid night delivery they asked me what I want for that amount, so I said I want one more cushion and they asked me to pay on Gpay Rs. *** as the price was more than my balance amount. After the payment they stopped replaying. I sent an email and I got a reply that the parcel would be delivered on time as committed. Since evening *Pm I started calling them, email them, sent voice mail, pinged on WhatsApp no but got no reply. On their portal parcel tracker there were no update. Finally, on **th April morning when I mailed them again, they had replied as there was a delay in confirmation from my end so could not deliver and lockdown was there. I tried to reach them every possible way but no where they were responding. I had sent them an email to cancel my complete order and refund my amount Rs. **** on original transaction account but they did not respond from their end. Again today morning on *st may, when I email them to update the status of my refund they replied "Your order has been converted into the gifting items, it will be reached within *-* working days as it is dispatched" Without even asking my consent they have converted my order which I ordered for my wife birthday on **th April which was Cake, Chocolates, Teddy and flower buckeye to some random gift and mentioned it will be delivered after * days. Whereas I had already informed as they could not deliver my parcel, I want my complete order to be cancelled and process my refund amount Rs. **** to my account. Now they are saying they will not refund my money. Kindly support to get my refund.
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"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."
I have ordered Cake with Flower Bouquet on **/*/**** on My flower app with Online payment. The ordered items suppose to be delivered on **/*/****. However same was not delivered . I have sent several reminders for refund of amount paid throug...
Feb 19, 2021 by Nitin Joshi
I ordered an alphabet bouquet on **.**.**** and was said that they will deliver it on the same day. There was no contact number. I tried to mail them multiple times. At night I receive a call saying that fresh flowers were not available and tha...
Feb 15, 2021 by Rashika
I have placed an order with them for a bunch of white flowers and half pound red velvet cake on the **th of May,**** Which was to be delivered on **th May, **** for my friends birthday. I mailed them on the delivery day since the number pro...
May 15, 2021 by Soniya Jain
Order was placed on *rd May'** for delivery of teddy, chocolates and roses on *th May'** at Jhunjhunu, Rajasthan but the same has not yet delivered. Trying to call at customer care no since *th May but nobody is picking up my call....
May 14, 2021 by Anoop Bansal
I had ordered on **th May **** a combo pack worth rs ****/- from MyFlower app.com for same day delivery. But till date package is not delivered. After that day, I am continuously trying to contact them but no one responds to me neither refunds ...
May 13, 2021 by Shivani Nadkarni