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Myflower app - Cake not delivered and money not refunded Only coupon code applied which cannot be used in app

Vikramjit Singh filed complaint against Myflower app on Jun 20, 2023

I ordered a cake on Father’s Day on June **, **** from Myflowerapp.com with order #*********.
Company representative called and told that order can’t be delivered as delivery area is outside and they have initiated a refund.
However, after many hours the refund was not processed.
So called the no and after many attempts the call was answered and the guy agreed for refund. Although, the refund was not deposited in bank account but a coupon code of Rs. *** was given to use in app/website. But there is no option of using that coupon code in app. Moreover, i camt order anything as the area is pincode is not serviceable as shown by company now.
I want my money back from these fraudulent company.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Myflower app

44

Total Complaints

29

Total Resolved

65.91%

Consumer Satisfaction

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