Samsung Ac
- Foul smell from Samsung AC Open
Chethan Reddy filed this complaint against Samsung Ac on Apr 17, 2019
I have bought two * stars *.*-ton AC from Samsung in March ****. They were the best available ACs in the market. Each AC cost ***** rupees and I bought two of them costing around ***** rupees. To my surprise, within * months into using the AC, there was foul smell emitting from both the ACs. I have lodged multiple complaints with Samsung customer care. Executives from the local service centre in the name of Samsung would visit my home and in the name of service would pour hot water, lemon water, Dettol water and so on. After each service, they would say the issue would be resolved but it didn't. Ultimately I approached Samsung through their 'Write to our CEO' section on their website and through them got the inner coil components of both the AC replaced. I used the AC rarely after the summer season and now in the current summer season when I started to use the ACs after few days both of my AC started emitting foul smell again. I have now raised the request again and they are saying they will replace the inner coil again. But the service from the local service centre is pathetic.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Samsung Ac
Resolved
Frustrated? File a Complaint
Labbaik Umrahs
"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."
Zeeshan
Related Complaints
Samsung Ac - Samsung AC falt Installation and Damage Closed
I requested Samsung AC support for installation of AC from old house and to reinstall at the new house in Hyderabad and they did installed it but while installation they twisted gas pipe and the pipe broken due to which all the gas went off. I...
Jun 20, 2023 by Samson Vara Prasad Rao
Samsung Ac - Faulty AC from Day one Closed
received faulty AC and running around from pillar to post for last ** day for a ** day *ld AC, complaint was registered within one week of purchase, all i get is lies and people fooling me at all levels. no help given at all ...
Jun 10, 2021 by Sanjeev Bhalla
Samsung Ac - Samsung ac likage not repaired by service center Closed
I had been following Samsung service center nehru nagar for water likage since after coil change of my ac . After re installing water likage is there . Mr alok was contacted many times but he dragged. Today two persons came and asked for repair...
Oct 02, 2019 by Satish Sharma
Samsung Ac - Damaged AC delivered Closed
I had purchased a Samsung AC on dated **/**/**** from Shree Leela Electronics, Bilaspur, Chattisgarh. This AC has stopped working on dated **/**/****. I informed to Samsung service centre. They came but they are unable to repair it. Please repl...
Jun 01, 2019 by Ena Mukherjee
Samsung Ac - AC not being fixed by company service provider Closed
AC not being fixed by the service provider (Samsung AC) despite being under free service and the repair person is falsely claiming **** rupees of charges saying “have to change some parts” but my AC is still under warranty period & the sell...
May 01, 2019 by Rajesh bahadur singh
