Kunal Shah filed complaint against Flipkart on Aug 18, 2019
I have purchased a product i.e Noise shot X* from Flipkart. I got the delivery by *rd August. After a few days, I was facing a problem with the product so I request a replacement. I received the replacement by *th of August. When I opened the box there was a missing item which was an earbud & also the condition of the other items was really bad like it was used before. Now the same day I request the return & refund to the company. They rejected it by saying the seller is not accepting. I tried again & again for the next few days by talking them chatting them but rejecting again & again. I also contacted the brand company but they said the only Flipkart will able to help you. So on **th my request raised by their calling agent & got accepted. They said the courier boy will come to pick up by **th Aug. But he came on **th Aug only and refuse to pick the product by saying ask Flipkart to send us the mail of confirmation for condition & reason of the product. I raised the complaint against the courier company with Flipkart & they will see to it & solve it by **th of Aug. But today on **th Aug my returned was cancelled again without any specifying the reason. I contact the customer care they are again like will raise the issues but the resolution is provided. I am facing huge trouble form their side. Being a genuine customer giving them the right reason to return still these things are happening. They are really bad for their after-sales service. Never purchase from such online retail sites which gives the customer false assurance policy before purchase.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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