- Faulty product/pathetic service Closed
Due to lack of time sharing the mail body which I have shared with Panasonic. No revert received yet. I recently purchased Panasonic AC on *th May'**. Just *-* days after installation water started to come out of the indoor unit. However, this issue was resolved after long follow-up with the technician who came for installation. Needless to say during this period AC was useless.
Just when I thought that I'll use AC properly now I started to note that AC is not cooling at all. I was out for a week for official work and upon returning found that AC has literally turned into a fan. No cooling at all. On the **rd night, I raised an online request via R************ (As call centre was closed) and got confirmation that issue will get resolved in ** hours. Next day (**th May) as I got no update I thought I should call and confirm whether my online request is valid or not. Upon calling at the call centre I was told that my request is in process and I'll soon get assistance.
Next, I received a text that Mr Md.Mohsin Ansari - ********** will look into the repair of AC. I called at number shared in a text to my surprise this number was not valid (Same till today). I wanted to plan a visit to a technician properly so that I can be at home at that time. I called customer care again so that I can get the correct number of the technician. Customer care then again gave me a number of Mr Sunil who as per them will help me. I called Mr Sunil who told I need to contact customer care again as he is not designated service manager for my request. As I was one who was suffering I called customer care and again explained them my story. They gave one number of Mr Prateek. Again I called and got a reply that he is not a concerned person.
Please note that on **th only I called customer care * times and other service managers *-* times and wasted my **-** minutes in all this drama. Later in the day someone from Panasonic called me and asked regarding the status of my AC. I again had to explain the full story and was falsely assured that someone will come to my home soon. The day passed and no one came. Again one night I slept with non-working brand new AC.
Today is the day where I have lost my patience and presently don't even want to explain the whole story. Just note that same drama happened again and no one has visited yet (** hours) + passed already. Only today I got a number of new technicians, who again didn't turn up despite my regular follow-up. So, now that **k worth AC is just hanging like a box and I have already wasted my *-* hours asking for mere service of your defective AC, answer below questions -
*) How will you compensate for this harassment (Physical and Mental) to me and my family who have literally not slept peacefully even one night after AC purchase?
*) Now that I have lost complete trust over your service capabilities how can I get a refund for this box? I'll choose a brand which doesn't claim to be no-* in any county of the world and actually cares about the customer.
While you enjoy your Sunday, I'll wait and suffer, but note that very soon. If I don't get appropriate response from someone responsible person from Panasonic, my next mail will be most probably from a Legal channel, where I'll not request but demand action.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."
Hi Team, I purchased Panasonic split AC on **th April **** from vijay sales Indirapuram orange county Ghaziabad. The installation of this AC was done on **th April **** and I paid Rs ****.** for installation. After installation I used this AC ...
Jun 03, 2019 by Ranjan Gupta
I have been mentally harassed by Panasonic Team. *) On March *, ****, I got my AC serviced through Panasonic. Charges paid INR ***/- *) Mid-April I registered a complaint that my AC is not cooling. The service engineer told that there is gas ...
Jul 21, 2019 by Sohrab Azad
I purchase Panasonic AC Bharat Furniture Nagpur on dated ** May ****, later established to my home in one year no cooling done by AC then complaints to Customer care no proper service provide by them after that complaint on email send to compa...
May 21, 2019 by Vishal Chandrakant Deokar
I purchased a Panasonic AC from Gupta Vision, Manimajra. For * days no one came to install it. On, again and again, calling the customer care *th day they got it installed in the evening but the product was in a non-working state. On again and ...
May 09, 2019 by Richa Sodhi