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Viral Navin Chheda filed complaint against Hdfc Bank on Jun 3, 2020
The Promo Code RECHARGE Failed on both my nos ********** and ********** and I have done all possible actions like reinstalling the app etc as guided by my RM Suraj but nothing worked?
Now there has been financial impact on my both nos ********** and **********. I topped up PayZapp to recharge my nos with Rs. ****/- voucher and avail Rs. ***/- as max cashback. Now this Voucher is no more valid and next available voucher is now Rs. ****/- with lower benefits then in Rs ****/- vouchers. Additionally I had to spend with other top up vouchers till PayZapp gave me a resolution.
Hence the financial impact on me is (****-****+***) = Rs. ***/- on each no ********** and **********. Not considered the lower benefits in new vouchers and additional topups I had to do. I am perusing this matter with my HDFC Bank RM and Support at PayZapp since over a month but with NO resolutions at all!!
Support doesn’t respond or adhere to any timelines so is the behaviour at Escalation desk. There are numerous case ID like ************* and ************* but all in vain?
I escalated the matter to escalation@payzapp.in on Wed, ** Jan **** **:**:** and they replied back from Grievance.Redressal@hdfcbank.com> replied on Tue, ** Jan **** **:**:** stating The reference number for this interaction is HBL- ***-***-*** We are looking into the matter and will revert you on or before January *, **** . We thank you for your patience and cooperation in the interim. But nothing was done and finally on ** Jan ****, I had to send a reminder to which they responded vaguely and discarded all my proofs etc. on HBL=***-***-***' Nodal Officer: - Maharashtra & Goa//Complainant Name: - Viral Chheda: replied on Mon, ** Jan **** **:**:**
Escalation Desk and appellate Authority both failed miserably to resolve the issue?
This amounts to cheating and unethical practices.
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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