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Pepperfry furniture - Failed to fulfill the requirements

Bharadwaj Balaji filed complaint against Pepperfry furniture on Jan 11, 2024

Recently purchased a product online from Pepperfry's website. But I realized once after the delivery that the product isn't as comfortable as I expected and doesn't fit to my requirements. Now, I am unable to initiate a refund since they take returns only for certain cases and not if the customer dislikes the product or so. Contacted the personnel but failed to receive a proper response.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Pepperfry furniture

58

Total Complaints

29

Total Resolved

50.00%

Consumer Satisfaction

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