Facebook Pixel Tracking

RedBus India - E-ticket not issued but amount debited on booking bus ticket

Rani S filed complaint against RedBus India on Jan 30, 2017

I booked a bus ticket through redBus to travel from Chennai to Tirunelveli in "Mango bus" travels on Jan **, **** by **:**PM. I got a below confirmation from redBus through SMS.
"
Your Chennai to Tirunelveli ticket (TK*F********) is confirmed for Jan **. PNR: *TQ*KNU. Boarding point details are on your e-ticket.Please note: You need to carry a print out of the ticket that has been mailed to you. -
--
Now get upto **% off* on hotel bookings only on redBus! Use your bus ticket number as offer code. Book now! http://bit.ly/*e*Aeue
T&C apply
"

But I did not receive any e-ticket. So I called, redBus support and asked for e-ticket on ** Jan, **** at **:**PM. They said, "the transaction details are not present in the system. So the money will be refunded". I tried to cancel the ticket too. But error thrown like "no such ticket present". I called redbus support again by **Jan, **** and I got a complaint ID for the same. But now, redbus is saying the confirmation was sent and so the amount cannot be refunded.
Mobile number from which call has been made: **********
Customer care number to which call has been made: ***********
Date & Time of call: **th Jan, **:**PM
Complaint ID: ******

Email ID: rani.cse**@gmail.com
Mobile# **********
Ticket# TK*F********
PNR# *TQ*KNU

I have all the proofs in my gmail account for the same. Kindly help me in getting the refund of Rs.****/-

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

RedBus India

41

Total Complaints

19

Total Resolved

46.34%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

guganraj on Jun 6, 2024

RedBus India – not refunding for bus driver not waited at the stopClosed

I have booked bus from Pune to Bengaluru in gujarat travels on *nd june ****. bus boarding time is *.** am but operator called and told us bus was delay, and told us to come by **.**am. but they have left the boardi...

Chaitanya on Jan 10, 2024

RedBus India – Attempt to assault and abuseClosed

Attempt to assault and verbal abuse by bus driver for his own mistake. No refund given by Redbus team for extra money spent on alternative ticket due to misbehaviour of bus driver. No action taken against pailo trav...

Pawan pandey on Dec 13, 2023

RedBus India – Providing wrong information on appClosed

I booked an Ac bus from red bus india on ** December **** at *pm from Etawah to delhi seat no. ** and ** . The map directions given on app took me to some other place than actual boarding point and i missed my bus ....

Ranjit on Nov 12, 2023

RedBus India – Bus service provider Closed

I booked a sleeper ticket from indore to prayagraj. But the bus service provider change the bus bording point it's Bhopal and shifted the passanger to Bhopal and than he provided the bus which is not fit for complet...

Himanshu kumar on Jan 13, 2022

RedBus India – They sell my booking seatClosed

Dear sir/Madam As I have booked my ticket from patna to Bettiah and they sell my seat in black as i was late only * min. So it was my humble request you to please punish them.