E-ticket not issued but amount debited on booking bus ticket ^Closed

Posted on: Jan 30, 2017

Complaint filed against: RedBus India

I booked a bus ticket through redBus to travel from Chennai to Tirunelveli in "Mango bus" travels on Jan 13, 2017 by 01:39PM. I got a below confirmation from redBus through SMS.
"
Your Chennai to Tirunelveli ticket (TK2F53853922) is confirmed for Jan 13. PNR: 4TQ8KNU. Boarding point details are on your e-ticket.Please note: You need to carry a print out of the ticket that has been mailed to you. -
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"

But I did not receive any e-ticket. So I called, redBus support and asked for e-ticket on 13 Jan, 2017 at 03:53PM. They said, "the transaction details are not present in the system. So the money will be refunded". I tried to cancel the ticket too. But error thrown like "no such ticket present". I called redbus support again by 15Jan, 2017 and I got a complaint ID for the same. But now, redbus is saying the confirmation was sent and so the amount cannot be refunded.
Mobile number from which call has been made: 8939120996
Customer care number to which call has been made: 08039412345
Date & Time of call: 13th Jan, 03:53PM
Complaint ID: 489911

Email ID: rani.cse89@gmail.com
Mobile# 8939120996
Ticket# TK2F53853922
PNR# 4TQ8KNU

I have all the proofs in my gmail account for the same. Kindly help me in getting the refund of Rs.1799/-

Resolution Demanded: Get refund or credit for your purchase

Complaint filed by: Rani S