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One assist - Duplicate part replaced my device

Seshadrigari Rama Krishna filed complaint against One assist on Aug 10, 2023

I'm Seshadrigari Rama Krishna, few months back, I purchased OnePlus Nord *T device IMEI No. ***************. , And the same time i buy accidental protection plan at One assist company.

Last month July **th **** my device accidentally damaged, i raised to request one assist company accidental protection service. The one assist company team taken so much time taken, after process the my request. My side all documents submitted to the one assist company app.

After all documents verification done, the one assist team taken my device on **nd July **** by Blue dart courier service.

After process the repair return delivered by my address. But my device condition completely not working, like display quality, camera also damaged and back cover also scratches.

When I submitted my device time only display issue. Now again display and camera and back cover damaged condition.

When I checked my device, i raised the complaint at one assist app, still now one assist company team no proper response. I demand refund for my loss of the amount

Thank you.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

One assist

60

Total Complaints

29

Total Resolved

48.33%

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