Toothsi - Didnt get my Refund

After watching an ad for free consultation by tootshi, I called them up for my dental checkup. After dental check up, their representative gave me price estimate of Rs. **k for dental alignment work.
However, they also told me that there is an offer right now, that if i book now , booking price will be reduced to **k from **k. In the same manner they took booking money from me also and told that if I change up my mind later, they would refund the whole amount within ** days from the date of cancellation.
Due to some personal emergency, i decided not to go for their programe I contacted their representative and informed her to cancel my booking in jan'** . But after constant calling for more than *.* months, i have been telling that my refund will be processed, its pending with approval team, but no one is resolving it. My booking ID Is uid:TSHY-**-**-***** .