Soumya Dutta filed complaint against Indigo Airline on Apr 19, 2023
I was denied boarding on the IndiGo airlines flight from Kolkata to Abu Dhabi via Kochi on ** Mar ****. The reason given was that I did not possess United Arab Emirates visa to travel to Abu Dhabi.
This was gross arrogance on the part of the airlines because of the following factors,
#*. As a permanent EU Schengen residency permit holder of the states, I was exempt from procuring a UAE visa before I boarded the flight. The following government site of UAE makes it clear that Indian passport holders with EU visas can avail of visa on arrival for ** days.
https://u.ae/en/information-and-services/visa-and-emirates-id/do-you-need-an-entry-permit-or-a-visa-to-enter-the-uae/visa-on-arrival
#*. The flight composed of two sectors- Kolkata to Kochi and then Kochi to Abu Dhabi. By denied me boarding at Kolkata, they violated my right to travel to Kochi as well, which was a domestic destination. As an Indian citizen, I have the right to travel to any Indian city- but Indigo airlines denied me even that right. They could have just given me the boarding pass til Kochi as I had a legitimate ticket. Well, they refused.
#*. My actual travel plans were til Copenhagen and Abu Dhabi was merely an intermmediate stop for less than * hours. I had no check-in luggage. The documentation for my full flight itinerary was furnished at the Indigo checkin desk. Denying me boarding on the flight to Kolkata resulted me in having to purchase a new one-way flight in Air India from Kolkata to Copenhagen and that came at a cost of Danish Kroners ****, equivalent to ~ Indian Rupees *,**,*** that Indigo airlines should compensate me for.
All of the above details was made amply clear to the person sitting at the Indigo airlines check-in desk at Kolkata on ** Mar ****. But Indigo refused point blank to listen to anything and denied me boarding.
ATTACHMENTS
Full itinerary.pdf - contains my full travel plans and includes the Kolkata to Copenhagen trip composed of the following flights,
* Indigo Airlines from Kolkata to Abu Dhabi (Booking code: IPK*FJ)
- Flight *E ***, departure ** Mar, Kolkata to Kochi
- Flight *E ****, departure ** Mar, Kochi to Abu Dhabi
* Pegasus Airlines from Abu Dhabi to Copenhagen
- Flight PC ***, departure ** Mar, Abu Dhabi to Istanbul
- Flight PC ****, departure ** Mar, Istanbul to Copenhagen
AirIndia Boarding passes.pdf - the boarding passes for the alternative flight I availed once Indigo airlines denied me boarding
AirIndia Flight.pdf - the flight payment details for the alternate flight I had to book. Amount ~ DKK ****
SchengenResidencePermit.jpg - my EU Schengen residence permit that expires on ** December ****, and was valid for more than * months on ** Mar ****.
IndiGo Follow up Complaint.pdf - full history of official email communication with IndiGo airlines support, where they shirk all responsibility for denying me boarding.

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Indigo is, without a doubt, the worst airline I’ve ever dealt with. My recent experience was beyond disappointing. My flight was delayed by * hours without any notice, causing huge inconvenience and extra transporta...
Respected sir/ma'am I am here by to complain against indigo airlines for Job of( air ticketing) they have assured me that I have been selected for this particular job n they have ask me to deposit registration amoun...
Flight **th May ****, Mumbai-Delhi, Indigo forced us to checkin cabin/hand baggage, hen there is plenty of space in cabin inspire having * seats booking, and ensure th bags will handle with care and will be handed o...
I am writing to express my extreme dissatisfaction with the service I received during my recent travel experience with your airline. On June *, ****, I had booked a flight from Lucknow to Mumbai with the flight numb...
I really had worst experience with this People couple of times. Now when I do have a future booking and I missed to add my husband's surname. The flight is on November **, ****. When I call them to change it on **/*...