Nice Maple
- Delivery not met Cancellation not accepted Open
Sahaana Santhanam filed this complaint against Nice Maple on Aug 09, 2023
I, Sahaana Santhanam, had placed an order with Nice Maple for one of their best-selling King Size beds with just one customisation, the Fabric colour.
Please find the ORDER DETAILS below
Order ID : NM****.
Payment Date : **th June.
Promised Delivery Date : **th August.
Cancellation Intimation Date : **rd July.
On **rd July, I emailed Nice Maple requesting cancellation and updated them via WhatsApp the same day. They refused cancellation, citing that the order was under process. In my follow-up emails after that, I mentioned the cancellation T&C from their website but was still denied cancellation. I tried calling the provided number on their website, but it mostly went unanswered.
On **th July, I finally got to speak to one of their Customer Care representatives, who said the Order was complete. (My cancellation request was ignored, and Nice Maple continued the process.) Though their Customer Care representative initially refused to cancel, he asked me to write one more email and promised to forward it to his superiors and help me with this. I sent the email on the same day. However, there has been no response to it to date.
On the *th Aug, I called Nice Maple for a follow-up, and the same story repeated. I am tired; no one has helped me with the issue. I requested to talk to their superiors. They said they would arrange a callback but did not.
Neither my cancellation nor my delivery request is met. I am requesting that help be initiated for a cancellation and refund from Nice Maple.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Nice Maple
Resolved
Frustrated? File a Complaint
MakeMyTrip
"I am very satisfied as I got an instant resolution from make my trip for my grievance."
Varun Kuzhikattil
Related Complaints
Nice Maple - Delivery of a defective and damaged product Closed
My *-seater sofa was delivered in Gurgaon after a delay of * days after infinite follow ups. The sofa received was in a defective state(attaching pictures). I sent them an email right away with list of all the defects and the team from Nice Map...
Oct 20, 2023 by Yash Piplani
Nice Maple - Wrong color poor quality bed delivered Closed
Nice Maple delivered a bed worth INR ***** in color different from what we have ordered. The quality was so poor with glue smelling even after one month. Multiple calls and messages and no revert from anyone. They promise someone will come and ...
Aug 09, 2023 by Sonia khatri
Nice Maple - No Refund after cancellation Closed
Ordered a coffee table on **th April **** with full payment done on the website. The order was confirmed through email with delivery promise in **-** days. No sign of delivery even after ** days, finally had to cancel the order on *th May. The ...
Jul 04, 2023 by Maneesh Soni
Nice Maple - Order not delivered s Open
My order from Nice Maple (order no.****), a queen pro bed with hydraulic storage, has not been delivered since a month now. Everytime I call customer service they say they ll dispatch in ** hours but days go by and there’s still nothing from...
Apr 18, 2024 by Jess D
Nice Maple - Refund not issued since December 2023 Open
I had placed order for sofa set with nice maple on **th Nov **** which was estimated to b delivered within **-** days, as I did not receive any update from Nice Maple on my order I contacted them various time in the end only to be told that th...
Apr 03, 2024 by Jelecy Ferrao