Wenzye
- Delivered wrong product with a remark we are sending you different item since what u ordered is not Open
LALITA MEHRA filed this complaint against Wenzye on Sep 02, 2021
first order number :. wz************
second order number:. wz***********
first order number refers to the product i ordered, it was a woman ethnic suit (* peice dress= suit + dupatta + bottom). - the delivered product was totally different product ( one peice dress- that too different color, design infact i couldn't find the delivered dress on their website)
on pointing out the same with the customer care, i was told to return the product at my expense which is their policy. it was returned. the money wasnt refunded by credited with-in wallet. i was told to order again. which i did as advised by them.
the second order number given above pertains to the same product which i intended to buy.
to my dismay i was send the same product.
on my again complaining that i have been delivered the same product again. they replied we have delivered better product. plz keep it with you.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Wenzye
Resolved
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