consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Defective product received
Records save successfully

Whirpool

 - Defective product received Open

Mamta Mehta filed this complaint against Whirpool on Sep 03, 2019

A defective product received. I called whirlpool during the warranty period. Service team came. Filled nitrogen to check for leakage. After * days we called back to find out when are they coming to repair. To that, we were asked to give the reading on the gauge fixed to the air condition when nitrogen was filled to check. After that no revert. We called back after a few days and after a lot of inquiries, we were told that the condenser is defective and leaking. Can't be repaired. Finding a new one (replacement) but not available.
After another few days called them again and got the same reply when asked for a refund or a new replacement. We were told to email the helpdeskindia@whirlpool.com
We did that asking for a refund. On calling the helpline after *-* days they again asked us to send email as they could not locate it. On Aug **, ****, **:** am (* days ago) we again sent email but no reply. Today we again called up and we told to resend the email as they again could not find it.
We did that to that we got a reply: " Dear customer,
We would like to inform you that we have forwarded your concern to the respective department. Kindly allow us some time. They will get back to you shortly with an update.
Warm regards,
Whirlpool team"
We were told to speak to Sarika on ***********. Spoke to her she told us that the defective part has been found in Mumbai and has been shipped to goa. On her system, it was showing around ** days ago. On asking her for a refund or a new air condition she refused to help us on this and told us to wait for the part or again call up the helpline on ***********.
Our complaint no is go**********

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony

Whirpool

6 Total Complaints
2 Total
Resolved
33.33% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

OntheShop

"Ontheshop refunded my money. I am very impressed with the service provided by Voxya. They have resolved my issue as soon as possible. Thanks for your support."

Debalina Ghosh

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Whirpool )
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Whirpool - Faulty Product Closed

Purchased product on **/**/**** ( approx ) Had an issue on next month ( within * month of purchase ) - No Cooling ... However, this issue comes approx twice a year. For a recent request on **th June **** - No follow up from the company. K...

Jul 09, 2020 by Parth Ujenia

Whirpool - Order delivered but still installation process is not done Closed

I received my order of whirpool ac ** days ago , but still not a single communication received regarding the installation process. I have raised this issue to the Customer support team they said your issue will be resolved within ** hours but...

Jun 15, 2020 by Rahul

Whirpool - Cooling issue in refridgerator Open

I have purchased the whirpool refrigerator model no. whirpool REF IF INV CNV *** COOL Illusia **(N) *** as on **-*-**** from Vijay sales, Chakli circle, Vadodara., invoice no.AGC-C-S*****.The freezer is not working properly from day *. In first...

Jan 31, 2023 by Bhavina Tilva

Whirpool - Cooling issues in refridgerator Open

I have purchased the whirpool refrigerator model no. whirpool REF IF INV CNV *** COOL Illusia **(N) *** as on **-*-**** from Vijay sales, Chakli circle, Vadodara. The freezer is not working properly from day *. In first two visit they said th...

Jan 30, 2023 by Bhavina Tilva

Whirpool - Whirpool defective product received from Reliance digital Open

Hi Sir/Madam, I Purchased Whirlpool Intellifresh *** L Frost free double door refrigerator on **th Aug ****. The product is damaged (dents), which was confirmed by ResQ installation guy Syed Azam. The DOA process is approved (Complaint numb...

Aug 21, 2021 by Mallikarjun B S

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Mizoram
  • |
  • Madhya Pradesh
  • |
  • Andaman & Nicobar Islands
  • |
  • Delhi

Consumer Forum :

  • Chhattisgarh
  • |
  • Puducherry
  • |
  • Tamil Nadu
  • |
  • Bihar

Online Complaints :

  • Life Insurance Complaints
  • |
  • Builder Complaints
  • |
  • Interior Designer Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.