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HDFC Bank - Debit card and money lost in atm

SHEHEEN K N filed complaint against HDFC Bank on Sep 7, 2019

When I was withdrawing money from the atm of hdfc bank in cheroor,thrissur,current was lost and and the ATM gone off.when the current came ,it didn't return neither cash nor card.when I contacted the customer care no one answered,so I went to near hdfc branch and complained to them.they told me to collect the card from their main branch in town the next day with Id proof.For getting money back I had to register a complaint in my bank and it will return in * working days.it was for paying my fees and because of this I couldn't pay it.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

HDFC Bank

226

Total Complaints

81

Total Resolved

35.84%

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