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Kia Motors India Private Limited - Dealer not Giving my car

Naman filed complaint against Kia Motors India Private Limited on Sep 20, 2023

I have booked my car for more than a year now and received the call last week regarding my booking and how the car is available. They told me to complete the down payment, otherwise the car would not be registered, I immediately did that as it was right.

They further told me how they can provide better bank rates, so i decided to go with them. At the last moment they refused saying that bank is not accepting your ITR for whatever xyz reason and will not be able to pass the loan.

I went to my bank and it told me will take some time to do that but they will try to get it done faster. But then all the problem starts, they gave me deadlines regarding the car and now told me that if you don't pass the loan we will reallocate your car to other customer. Do I work in the bank, can I fight with the bank, Can is steal from the bank. The bank will take its time, I have demanded about *-* days max which bank has told me but the finance has given me a deadline of * days and said we have many customers in line so you are free to go. How much bad an experience can be at a dealership.

I haven't called out for not delivering me the car booked for more than a year, but no the dealership can't wait for *-* days for the bank process at all.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Kia Motors India Private Limited

19

Total Complaints

7

Total Resolved

36.84%

Consumer Satisfaction

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