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Cred App - Cred App Amount not refunded on CRED for credit card payment

Amala filed complaint against Cred App on Dec 3, 2022

I have paid my credit card bill for HDFC credit card on CRED app on **th November ****. at the time of payment its getting success, but Cred app informed me the payment was failed due to technical issue after ** hr., I raised a ticket, they are saying that amount was already refunded but I shared my bank statement as I didn't any refund amount. And I didn't get proper response from them regarding refund.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Cred App

56

Total Complaints

26

Total Resolved

46.43%

Consumer Satisfaction

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