- Course Cancellation and Refund Money back ^{Offered Resolution}

S.MohamedAzad filed this complaint against Simplilearn on Feb 21, 2023

Resolution Demanded:
Refund

Sir I am S.Mohamed Azad . I am ** years old.I studied diploma in computer technology in **** and BCA distance education institute in Alagappa University in ****.I am currently working in sales man.I can earn ***** rupees per month.In this , I searched Free course in Simplilearn website Mr. Naresh contacted me and told me that if you study this course you will definitely get a job and I told him my situation and he said his age doesn't matter. He said that I will definitely provide job assistance till you go to work.Because of his assurance I joined the cyber security course in November.But Mr. Naresh said that the online class will start from **th December.


After some days( * days ) I contacted him and told Mr. Naresh that I am not able to understand in English so I am cancel from this course. If you have one month's time and still you are not able to study, I will cancel you from this course .To that he said that you should study for one month and if you are not able to do it then I will release you from this course. Apart from that he told me on mobile that if you want by January *th I will refund the entire amount without holding any amount. This means that if you are unable to proceed with this course before paying the first EMI, you can freely withdraw from this course without incurring any charges.Mr Naresh did not tell me about this refund policy of * days. Instead, he told me on the phone as I mentioned above.



However, unexpectedly my mother illness. On December **th, Mr Naresh called me to ask whether to cancel this course or continue, but I did not pick up the call.I contacted him and explained my family situation.He understood my situation and promised to cancel me from this course.For that he kindly said that you can cancel from this course and get your refund money back and this process will take atleast ** days to ** days.



In this case **.**.**** Simplilearn Branch Office Bengaluru I was gone.Mr.Naresh contacted me on phone and replied that refund will take ** days to ** days and till then keep calm.

So far I have raised more than ** tickets for canceling the course.Simplilearn did not cancel the course after more than ** days to cancel the course. but they are sending an email saying that the refund policy is valid only within * days. But Mr. Naresh told me that I had spoken to the management and that there would be a call back within two days **.**.****.I have recorded what Mr.Naresh said to me in the phone. He has done a WhatsApp chat and I have also kept it.


A lady from Simplilearn called me regarding refund.In that the lady said that the refund policy has ended and I told her what Mr. Naresh told me. She asked if there is any proof that Mr. Naresh would give refund.I said yes. If so send me an email and we will check.But again I have not received any call from Simplilearn.

Now I am also sick. The doctor said to me not to ride a bike anymore and not to work bent over. I don't know what to do.Now my family situation and me and my finances are very bad. Not only that, my job will also be gone from next month. I am suffering a lot now thinking about my livelihood. Mr. Naresh knows my situation very well.He understood my situation and told me he said to financial department team and you can cancel from this course.He told me that I will get a call from the accounts team within two days and that you can cancel the course freely. These ** days Mr.Naresh does not pick my call.


I have never studied this course online even in a single class so far I request Simplilearn to remove me from this course keeping in mind my situation. I will definitely not be able to pay any EMI from next month. I definitely can't pay this EMI.And I took a loan from propelled team and gave it to Simplilearn. And I got a loan from propelled team and gave it to Simplilearn. I kindly request you, Somehow from Simplilearn to hand over the money(Refund) to the propelled team.I request you to humanely understand my situation and help me.

Second EMI is going on now. Please save me.

Note.

I have never studied this course online even in a single class .I am not attend Single session online class.Mr.Naresh told me to watch the demo class introduction in cyper security class.I saw only **% of that too.I think I saw offline.

I have all proofs that Mr.Naresh told me to cancel course and refund.

Also, I look forward to your kind reply. Since I don't know English I kindly request Tamil speaking authorities to contact me.


Thanks,

S.Mohamed Azad.

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