Bonito Designs Pvt Ltd - Contract Violation and Unfair Trade Practices

I engaged with Bonito Designs (https://bonito.in/) for an interior design contract for my newly acquired property in Piramal Vaikunth, Thane. In August ****, the Bonito team contacted me, asserting their exclusivity as partners with Piramal and their specialisation in the property. They enrolled us in a Prive program with a commitment to deliver end-to-end within ** days, as prominently communicated in their marketing materials.

We commenced the design phase promptly, completing the initial ** days of designs by October ****, even before taking possession of the property, to expedite the process. Upon acquiring possession on **nd January ****, Bonito Designs conducted their first site measurement the following day i.e. **rd Jan ****. However, as of today (*rd June ****), we are yet to receive the final handover. This delay stretches close to * months, exceeding the initially stipulated timeline by approximately * months.

Notably, Bonito Designs' policy requires full payment upfront before commencing work, a condition that I've adhered to diligently by making all payments in time. When I raised concerns regarding the delay with Bonito representatives acknowledged the delay but cited the absence of compensation clauses in my contract, implying their inability to address the delay.

My grievance lies in the ethical conduct of their business operations. Despite aggressive marketing strategies and endorsements from industry stalwarts like Gauri Khan and Manish Malhotra, their post-sales service lacks empathy and accountability. While there might not be any legal infractions, their disregard for customer satisfaction is evident.

It's disheartening to note that similar complaints against Bonito Designs are already prevalent (https://voxya.com/company/bonito-designs-pvt-ltd-complaints/*******), indicating a pattern of dissatisfaction among consumers. Despite these challenges, they continue to leverage their marketing prowess and unethical business practices.

Enclosed are all communications and contractual terms for reference. While the contract specifies the duration of execution, it fails to address compensation for delays, a loophole that unfairly disadvantages consumers. As a consumer i feel very helpless, it's my hard-earned money and i am not getting the service i was promised. I am seeking your intervention to address this issue and ensure that Bonito Designs realizes the importance ethical business practices.