- Complaint regarding my new bullet 350 military red ^Closed

Debapratim Chanda filed this complaint against Royal Enfield on Nov 26, 2023

Resolution Demanded:
Replaced

DEAR Team RE,

I'm a resident of Guwahati, Assam. I brought a brand new royal Enfield bullet *** military red on * November, **** from * Aces Royal Enfield showroom Chirag, Zoo road Guwahati & just after taking a short ride of * km after delivery of my new bike from zoo road showroom, I got problem on road while coming to my home at night my brand new bike got stopped, battery not working & showing no display in meter in this new bike. I got very problem & totally disappointed at that time, then l called * Aces Royal Enfield showroom executive Mr. Raghav Sah & he came , but didn't able to start my bike, after that he called Chirag Enfield assistant service manager Mr. Viraj, and he came with his team in my bike point where my bike stopped & after charging my new bike's battery by another my friend's bullet bike, it got start, he then said me to bring the bike in his Adabari Chirag Enfield service centre, & I next took the bike there in his workshop , he then repaired the battery & told me that there is a cable problem in the battery, which he solved but after riding for * days again the same problem happened & l got stuck in a very bad way with the bike in the main road of Maligaon, Guwahati with my pregnant wife, who pushed the bike in this way, I then called Road assistance number but no result came , I with my wife pushed the bike for * km & brought it in one of my relatives home, & nothing positive happened that night after that next morning, * technicians called me from * Aces zoo road royal Enfield showroom & said they are coming to o take the bike & came at * pm evening to take the bike for service in my relative home, where they charged the battery from another battery & took the bike in ** November at * pm evening. Now from that day till now, I didn't got any update of my bike & I don't know what is happening, this is my brand new bike & how it could happen with a new bike, I'm totally disappointed with this, & if this continues I will got consumer forums for further action, kindly note it & kindly assist me with all possible tasks.
My bike details are
Royal Enfield. ******
BULLET *** MILITARY RED
Model No : VCDD**PG - VV*
Model Desc : J* B BS VI India
Engine No : J*A*FLP*******
Frame No : ME*J*B*FLP*******
ABS No : ARPG*******
So No : Not Given
** - Oct - **
**:** IST
My registered mobile number is **********.
My email ID - debapratimchanda**@gmail.com
And l also registered complaint on ***********
Complaint ID CAS-********-V*C*L*
CAS-********-G*Y*Y*

Kindly suggest what is happening with my new bike..still I'm not getting it..why is this happening with my new bike, now should I report about it..or not..
Please say

My bike is still in your service centre at *aces Zoo Road Guwahati workshop of Mr. Chirag Gupta.

I'm really very very disappointed with your service & your products.. it is very much shameful, how can you do like this to a customer who is fully depended on you & it is my *nd week running..still I'm not getting my bike..in proper way after giving full cash payment.

I'm totally..upset & heartbroken with your feedback and I have no words to describe..how worthless.. service I'm getting, it's very painful for me..after giving all the savings, I bought the bike in full cash payment..only believing in your service, and now this is the result.. Sir please explain..

Kindly do all the needful & essentials which are required..
I have nothing to say, I just want my bike..fully ok & in satisfactory condition..
So now everything depends upon you..
Kindly note it

REGARDS
Debapratim Chanda
Guwahati, Assam

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