Amul - Complaint for quality of ghee purchased

Sir

We are regular consumer of amul products and amul pure ghee. I purchased * ltr pouch of amul pure ghee from a renowned store in my locality. As I opened the pouch, ghee was directly poured in the laminated cardboard box without second covering and was looking like melted vegetable oil with big crystal giving foul smell.
I raised a complaint vide no. ******** dt. ** Jan **. Even after ten days and three reminders no one contacted to resolve the issue.
I request you to look into the matter and do the needful at the earliest so as a consumer's faith may be rebuilt.
Even after repeated mail and phone calls there is only assurance nothing solution. I hope amul may resolve the issue at earliest.
Regards
Ravinder kumar
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