- Complaint Against Flipkart for NonCompliance in Replacement of Defective Product ^Open

Ashok chippa filed this complaint against Flipkart on Nov 11, 2024

Resolution Demanded:
Replaced

I am writing to formally lodge a complaint against Flipkart regarding their failure to replace a defective product as per their policy. I purchased an Asus TUF Gaming laptop from Flipkart for INR **,***, and despite multiple requests for a replacement, Flipkart has consistently delayed and denied resolution, which I believe constitutes unfair and fraudulent practices. It has now been over ** days since I first reported the issue, and I have not received any satisfactory action or communication.
Details of the Issue:

*. Product and Delivery Details:
- Product: Asus TUF Gaming Laptop
- Purchased from: Flipkart
- Order Value: INR **,***
- Delivery Date: **th October
- Delivery Method: Open box, with inspection limited to physical damage

*. Issue Identified:
- Upon powering on the laptop after initial setup, the screen was found to be completely non-functional. Although keyboard lights and startup sounds were active, the screen remained blank.
- This issue was confirmed during an open-box delivery inspection, but since it was limited to physical damage only, I was not permitted to power on the device before acceptance.

*. Attempts to Resolve:
- I immediately contacted Flipkart on the day of delivery, and they advised me to request a return. I was initially assured a replacement within * days.
- Despite this, Flipkart has repeatedly delayed the replacement process, stating that I would receive a callback from their technical team within ** hours—a commitment that has been made and broken multiple times over the past ** days.
- On the rare occasions I could escalate the issue, calls were disconnected, and no resolution was provided.

*. Involvement of Asus:
- At Flipkart’s request, I contacted Asus, who sent an engineer to inspect the laptop. After five days, Asus informed me that the laptop’s LCD screen was damaged due to pressure, making it ineligible for a free repair or replacement.
- Furthermore, Asus representatives, during a phone call, were dismissive and stated that the responsibility lay with Flipkart as the product was delivered by them.

Violation of Flipkart's Policy:
According to Flipkart’s stated policy, any faulty product should be eligible for replacement within * days of delivery. However, I have now been waiting for over ** days with no replacement, repair, or concrete resolution in sight. Flipkart has failed to comply with their replacement policy, leaving me with a non-functional product, wasted time, and no clear recourse.

I request that the Consumer Court directs Flipkart to:

*. Immediately replace the defective laptop: with a new, fully functional unit, or provide a complete refund.
*. Compensate for the time, energy, and resources I have expended in attempting to resolve this issue over the past ** days.
*. Investigate and take necessary action to prevent future instances of similar deceptive practices.

Thank you for your time and consideration. I trust in the Court's assistance to ensure that justice is served and that Flipkart is held accountable for their failure to honor their commitment to customer satisfaction.

Yours faithfully,
Ashok chippa
**********
Solapur, Maharashtra, India

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