- Complaint about travel agency ^Open

Nafees Akhter filed this complaint against Travel Company on Jan 26, 2019

Resolution Demanded:
Replaced

dear sir/madam
I have opted a tour of umrah from al khidmat tours and travels company with my family.
below are the details of my tour
city makkah and madina
hotel royal oliayan and hamsat taiba
room no *th floor *** and ***
mobile No **********
Guest Name nafees akhter
q bari - wife
Zainub fatima -daughter * years
safia ftima - * year
tour agency al-khidmat ( chitli qabar, old Delhi )
departure date from India **th dec ****
problems faced :-
The hotel promised was riyad al diyafa but given hotel was royal olianz in makkah.
The same thing happened in madina also. The promised was nasar-as-salam but he wrote Markaz ilyas in voucher.
no one arrived at airport for receiving us. due to heavy luggage’s and hustle-bustle we’ve lost one of our bag at airport.
when we reached at makkah, the travel agent again changed the hotel from royal al oliyan to another cheap hotel which is not up-to the mark.
We denied to check-in in that hotel. From * pm to * pm we’ve waited outside the hotel and after many requests he has given royal al oliyan hotel.
laundry was promised at the time of taking package but was not given at makkah as well as in madina.
we’ve waited around *-* hours at the time of transit from makkah to madina as agent communicates wrong departure time of bus.
we’ve reached madina late night but there were no hotel confirmation from agents side. after *-* hrs he confirms hotel.
In package they promised individual room however they’ve provided twin sharing room ( hotel – hamsat taiba ), also the main gate of room was defective. The lavatories were in pathetic condition and there is no arrangement of food there. The distance of hotel from haram shareef was * kms however agent promised earlier that the average distance of hotel from haram sharif would not be greater than *** meters.
I have continuously called him for * days however he has not changed my hotel and lingering the issue.
After all that chaos I booked a new hotel by self with my own money and stayed there for further time of my tour.
he has not even contacted me in rest of days.
I have purchased zam-zam water by self and also beard all the taxi expenditures.
Regards
nafees akhter
patiala
**********
nafees@spym.org
nafeesakhter****@yahoo.com

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