Club Mahindra Holidays
- Club Mahindra membership Scam Closed
Prakash Raja filed this complaint against Club Mahindra Holidays on May 30, 2021
I got a call from club mahindra for a free holiday voucher for *nights if I visit them on a particular weekend.
I visited them to collect the voucher. They explained me about their membership and asked me consider it. Initially I rejected the request as it appears expensive.
The agent then convinced me by promising that I can get amazon cash vouchers worth of ***** within ** days of joining and full refund of membership fee **k if i do not like it after experiencing a holiday. I took the membership.
They helped me with holiday booking for * nights after a long struggle of repeated phone calls.
It appeared to be very expensive and the resort was not upto the mark for the amount being charged. I was asked to pay **** as a non refundable deposit which I have no idea why. They asked to utilise the money by having any of their services like outdoor fun activities or food, etc.., this was informed to me and when I called the agent, he said it is default and you have to pay it. When I argued with him over the phone, he disconnected my call as well.
Once I am back from the vacation, I called the agent to cancel the membership, he said he will call me tomorrow and after that he stopped picking my calls. I called their customer care and asked them to cancel the membership and atleast give the money which I paid.
They asked me to send an email to memberexperience@mahindraholidays.com and I did that. I got some phone calls from different employees asking to reconsider the cancellation. They said we can provide the cash vouchers as promised but I said I donot want this as it appears to be a scam to me.
They asked me to share any evidences of the agent committing about the offers, I shared the phone conversations.
After * weeks they said they cannot provide me any refund and I can only transfer the membership to any of my friends. This is such a fraud organisation, even after their investigation and identifying the issues they are not ready to return the money.
I sent emails to their escalation POCs and I did not get any response other than the automated email and messages.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Club Mahindra Holidays
Resolved
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Byjus
"I am very much satisfied, since my complaint was resolved within a week. I got refund smoothly. My sincerest thanks to the entire Voxya team. It is really effective and quick."
SUNDARAPANDIAN M
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