Quikr.com - Cheating on premium ad service

I put an ad in Quikr to sell CERAGEM Master RL* Bed for Sale which is not being used at my home. Immediately I got a call from Quikr (Agent name: Meenakshi Choudhary) that if I can make it premium by paying Rs **** on that same call itself then it can be sold faster. In case nobody buys their dealer will buy it. I paid through the link they sent me. The agent said ad will be active within ** hrs. ** hrs passed they didn't do anything. I kept on calling every day. Most of the time she didn't pick up my call. When I called on Wednesday again she said she will do it. Then I came to know on *th July that as per their policy they can't list this product CERAGEM for sale so they kept on deleting the ad. The agent lied to me to sale the premium ad service. When we spoke with Meenakshi she is now telling that she is new on the floor and she did not know about this update. Now she says she didn't know about this policy. We want our Rs **** back immediately. You have the policy to take money from us and do nothing. But you do not have the policy to refund back us our money. I have recorded the agent's details where she accepts her mistake too. She is not ready to refund the money as well. I have attached the invoice also. Please help me out for this refund as the company made false promises to sell their product.