Myflower app com - Cheating Order not delivered Order id

I placed order for flowers to be delivered to Trivandrum due to death in my friends immediate family on **nd May as the website had listed same day delivery. Order placed and amount debited, however order was not delivered on **nd May with reason flowers not avaialble. **rd May when I checked in their website its showing order is delivered. I became suspicious and called the recipient and they confirmed no flowers been delivered. I contact customer care on phone no response. The falsely updated the site that the order is delivered and not responding to calls /emails/ wapp. Request to help in this matter to get the money refunded. Attaching evidences to prove how unprofessional they are and its evident they are lying.