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Ubereats

 - Charged for food not delivered Open

Akash selvaraj filed this complaint against Ubereats on Jul 28, 2019

Unethical business practices coupled with the most pathetic customer support among delivery options in India. They only give template responses on social media and respond like mindless robots over chat/phone.

I placed an order on July **th around * pm making payment through card and the delivery driver just cancelled it without coming to my door but after reaching the gate of my apartment. Perhaps he made a hearty meal out of it, I was charged for his pleasure and was refused a refund or even a retry of the delivery.

I myself suffered from an empty stomach and tried to pursue a complaint through several avenues including calling them and the in-app help centre, even going above and beyond with proofs including attached screenshots of my call logs and even capture of successful delivery by dunzo at the same time. I only received the template "the delivery driver reached your location and tried to contact you but you were not available. Please make another order". The audacity lol!
Currently like a bunch of petty thieves they have closed my complaint without a satisfactory resolution. Zomato, Dunzo or Swiggy may have similar problems with their drivers but they usually don't tend to make such a hassle if you provide adequate proof.
I also complained to them on Twitter, Facebook etc but they keep repeating the same excuse, this is the reason I had to come here. ***s of other people seem to have similar complaints. These people are just scamming innocent people out of small sums of money like petty thieves and strict action should be pursued to stop such malpractices.

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Ubereats

18 Total Complaints
8 Total
Resolved
44.44% Consumer Satisfaction

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Related Complaints

Ubereats - Food not delivered Closed

I order food from ubereats,i wait for an hour , After an hour,they do not delivered food to me but they mark it delivered,and my money is deducted and when i complaint they said we cant do anything,...

Nov 22, 2019 by Anant kumar singhal

Ubereats - Few Items were missing and order delivered was also not as per specs Closed

On **th Oct I ordered for Karwa Combo-* from Nathu Sweet, Rajouri Garden but Fenni was missing and No of Mattis was as mentioned. No action till date in spite of many complaints....

Oct 17, 2019 by Rakesh

Ubereats - Wrong item Closed

Ordered veg pizza from ubereats and recieved chicken pizza . ** September **** ...

Sep 12, 2019 by Umeesha Singh

Ubereats - My order was not delivered to me Closed

I placed the order on **th September. My order was to arrive around at **.** pm but the delivery boy did not call me even once. And they say he tried contacting you but couldn't reach you which is totally false. I was using my phone for texting...

Sep 11, 2019 by Piyush Agrawal

Ubereats - Took extra time then bieng told Closed

Dear ubereats I am a customer of yours and I am not satisfied with your service let me tell you why so ....so here's the thing I ordered * burgers today at *:** pm and after exactly ** minutes Uber is giving me a call to tell me that the vehicl...

Sep 10, 2019 by Nandita

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