Mobikwik
- Charged 399 for Activation without any prior notice and also didn t receive any cashback that I was Open
Swayams Mohanty filed this complaint against Mobikwik on Dec 21, 2022
I placed an order on Zomato on Dec **, **** at *.**PM of ₹*** via Mobikwik Zip Pay Later because they were giving cashback upto ₹***. After about two weeks they sent me message stating that I have to pay ₹***(*** Zomato Order+*** Activation Fee) which includes their activation fee. I was very angry at this moment because I was completely unaware that I would be charged such a big amount for using Mobikwik's pay later service. No other pay later services that I've used so far asked for any kind of Activation Fee except Mobikwik. I thought of not paying at first but they persistently called my number, sent messages, emails and everything for *-* days, until finally I paid ₹*** on Tue Dec ** ****, at *.** AM. I was forced to pay the amount because they stated to charge ₹**** extra for late payment. I also didn't receive any kind of cashback that I was supposed to get from my Zomato Order. After all this, I contacted them to close my account after knowing that they charge ₹***-*** as maintenance fee per year. But even after *-* tries they're not replying to my grievance. I was lured into using Mobikwik's Pay later option because of fancy cashback offers(which I never received) and then they charged another ₹*** in the name of Activation Fee. Please help me get my money back and also get justice for such fraudulent by such a big Banking company.
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Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Mobikwik
Resolved
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Red Apple Fashion
"I'm very surprised. Really surprised with the things that happened so fast and quick resolution was provided. Thanks to Voxya and would love to share this story with all of my friends and family."
Jithendra Babu
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