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Razorpay - Card details saved without my knowledge and no link provided to delete

Sameer Zodgekar filed complaint against Razorpay on Apr 2, 2023

I paid using my credit card at biocarve seeds. I do not remember I having clicked a link to save my cards or having received any such mail. Razorpay has saved my card details. No link is provided to delete them. Its website shows no cards saved, but merchant website payment page does. All other links are circular, bring to same page. Cannot write to nodal officer or escalate. Mail sent to razorpay has received no response.

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Complaint Status

Resolution Demanded:

Apology letter from company

Replace / Fix problem

Razorpay

33

Total Complaints

17

Total Resolved

51.52%

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