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Brand Factory - Brand factory not placing a return pickup

GOPAL SINGH filed complaint against Brand Factory on Dec 3, 2019

Converse lace-up canvas shoe order was placed on * Sept. **** and was delivered to me on ** Sept. ****. Just after one day, I raised the return pickup and no courier person came to pick it up. Also, they have not refunded my money also. After too many complaints, in the month of October, they said don't worry sir, we will arrange the pickup and now they are telling neither the order will be picked up nor refund will be generated. These recent words are from Mr. Aakash Daye, a senior executive from the brand factory online customer care team.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Brand Factory

43

Total Complaints

17

Total Resolved

39.53%

Consumer Satisfaction

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