Medlife - Blood test report missing and wrong

I had booked an appointment with m/s Medlife to collect a blood sample from home for a couple of blood test. As per discussion with Medlife executive I had paid the full amount of all required test. After two days I got test report on email and found require report was missing and on the same time I had contact with customer care of Medlife, they told me few tests is not part of your package so now they are not able to correct the issue. Medlife Executive is calling me on the same issue and mentally harass me. They are asking for extra payment to complete blood test report so help me to get a complete blood test.
Order id- ******* & *******