State Bank of India
- ATM failed transaction Open
I have a salary account ( Customer id: ********) in HDFC Bank, Vijaynagar Branch, Mysore. I am working in Raghupati Singhania Cetre of Exellence. I had withdrawn Rs *****/- on **.**.**** ( approx *.** pm), but the transaction was failed due to power off at SBI ATM, Hebbal Branch (Near Abhisekh Circle), Mysore and I waited there up to ** mins but amount not dispensed. I had given a complaint on dated **.**.**** (Customer service and also in Branch). When I had gone to ATM on dated **.**.**, one technician from SBI was working with that same ATM machine (trying to start the machine) and told me your amount was not dispensed you must go to your parent bank for complaint (*.*.**, approx time **.** am).
Now from last * month, I am following up the issue with HDFC bank customer service and Branch (Complain No.*******). But still, the problem is not resolved. Now SBI, Hebbal Branch is telling that amount was dispensed but they are not providing CCTV footage.
As per their communication *st date of reversal was **.**.**** but amount not came (Refer to the attachment), *nd date of reversal in **.**.**** but still I am not getting the reversal. For that reason, I have missed out my EMIs. Please look into this matter and reverse the amount as early as possible. Now I need justice.
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