- Amount Not Refunded ^Closed

Smruti Ranjan Baral filed this complaint against The Vastrakala on May 19, 2020

I have purchased a product through online on website of thevastrakala.com on **th February ****.

Product Details-
Product Name-Original Kanjivarm Silk Saree K*
Order No-#****
Total Amount-****


But I have not receive the product as per I booked, both colour and design are not matching. It’s completely a different one, I think it’s was a wrong and worst product has deliver to me.

So Immediately I have trying to contact with them on their contact no which was mention on the packet , but that no was switched off, again I have mail to the mail ID has given on their website hiteshmangroliya****@gmail.com & thevastrakala@gmail.com on *nd March **** but they are not replying my mail and even not call back to me.

After few days I got another mail ID as customercareliketowear@gmail.com , and I have share the details to them also. But still there is no responds on mail/phone.



When I have checked the return police of their website so I have return the product by courier Skyking with docket no ********* on below address. And it has deliver them on **th March ****.

Seller Address-

Vastr Bhandar, ***, Silver Point
Near Jivan Jyoti Circle, Punagam,
Surat, Gujarat
India
Pin-******
Mobile No-**********


Still I have not get any call and replay from them. So request you kindly help us on priority and take a small initiate of that to stop this type of cheating to customers.

So request kindly return the money to my account or my google-pay no.

Google Pay no-**********
Contact no-**********



Regards//

Smruti Ranjan Baral

Are you brand?

Resolve Complaint

Are you Lawyer?

Help Consumers