Amazon .in
- Amazon Refund Issue Customer Care Negligence Open
Anoop S filed this complaint against Amazon .in on Oct 24, 2019
Resolution Demanded:
Refund
Damages
I have an amazon prime account (username:naziakk@gmail.com).
I ordered an item and got faulty items * times. I opted for refund and item picked up by **th Oct ****. I have been provided information from customer care executive that the item received by amazon on ** October ****. And i will get refund by ** October ****. I waited till ** October ****, and complaint raised on amazon customer care. After some chat i got call and she assured me that i will get the amount credited by ** October ****.
On ** October ****, i checked with customer service and got an information that i have to wait till end of the day to get amount credited to my account. I requested for escalation and call connected to another person who claims she is a higher authority. To my surprise she told me that refund not initiated till that time, so she will do me that favor (this is the best line). So i realized that i am being fooled by customer center executives for the past * days, by giving me false information.
This is very serious and high negligence to customers. The higher authority person repeatedly told me that its the amazon policy. I don't think amazon is that much pathetic in treating customers. So i want immediate action against those irresponsible customer care executives. I have also the audio files with me.
I want my money back, i think amazon is looting my money.
Order ID:***-*******-*******
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