Amazon India
- Amazon India Refund not issued even though item was returned and received at their end Open
Hitesh Patel filed this complaint against Amazon India on Jul 26, 2023
Resolution Demanded:
Refund
Had placed an order for a
Acer ED***QX **.* Inch (** cm) Full HD ****R Curved VA Panel Backlit LED and LCD Monitor (ORDER # ***-*******-*******), which was returned as per Amazon India's return policy.
However, even though the item has been returned and received at their end (as confirmed by Amazon), they refuse to refund the amount saying that we have received incorrect or wrong item. (Email from Amazon India - We are contacting you about the return of the ITEM from your order ***-*******-*******
Our Returns Department advised us that they received the wrong item . We confirmed the ITEM from ***-*******-******* was in the box given to CARRIER at the time it left our fulfillment center.
We are discarding the INCORRECT ITEM that you sent. )
After being an Amazon customer for a decade and spending several lacs on products just this past year, it's bizarre that the company thinks that I have returned the wrong product and am asking for a refund.
The delivery agent who came to pick up the item checked it at my doorstep before leaving with it. If the item was incorrect, it should never have been picked up by the delivery agent in the first place. But it WAS picked up, because he checked and the item matched what he was supposed to pick up.
So at the end of story my money gone and item also gone ***% Loss to me
Are you brand?
Are you Lawyer?
Amazon India
Thrillophilia Adventure
"I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied."
Preeti Anandan
Related Complaints
Amazon India - Return Pickup not being pickup up Closed
Hello team, I had ordered Haier ***L side by side refrigerator from Amazon ** days back and I received defective item. I scheduled return pickup for the refrigerator * times till date and Amazon pickup agents either cancel the pickup without co...
May 01, 2024 by Mohit Jain
Amazon India - Amazon shopping Closed
I didn't get my product,they sent me empty garbage box and not refunding me , please help me for refund ***** rs .they are declining my refund and making excuses of themselves we can't refund we have sent item, what if u sent me empty box ,I ju...
Mar 31, 2024 by Tarik Murad
Amazon India - Received a Power Bank instead of a Samsung FE Closed
Amazon India - Fraud Alert! I ordered a Samsung S** FE for my mother’s birthday and received a broken power bank inside the box. Until this time I had only heard about such frauds. This needs to be escalated at another level. Who on ear...
Feb 02, 2024 by Aritra Kabiraj
Amazon India - Wrong item delivered Closed
delivered wrong item. I ordered a fossil watch and paid rs.****.** but I was delivered a fake toy watch worth rs.***.. Amazon cheated me. please refund my money...
Oct 22, 2023 by Vikash Sharma
Amazon India - Wrong product sent by amazon Closed
I ordered ipad of rs **,*** and i received soaps in the box, I have the unboxing video and yet they are denying the refund or replacement, they are talking rude and harrasing me even after I sent them the videos. The videos were in their raw fo...
Sep 18, 2023 by Harsh J