Bharti Airtel
- Airtel Digital Tv (DTH) Validity Issue Open
Anu Sharmila filed this complaint against Bharti Airtel on Jul 10, 2019
Service Provider - Airtel Digital Tv DTH - Bharati Airtel
My Customer ID **********
My concern is, l took a new Airtel digital Tv connection by paying **** something. I got a message showing the validity of my new connection is up to Dec****. Please see the screenshot attached. But now I got a message to recharge to continue my service.
Actually, I called to customer care on April month, why because most of my channel get disconnected, which are I got when I buy this new connection (Dec****). One of the Airtel Digital TV customer care executives told me - as per TRAI rule you need to select channels on Airtel website to avoid the above issue, then I ask here about my validity after I choose channel what will happen. And that person told me that the validity is same you will get up to ****dec (Please check the conversation made on April month from customer care center). So I choose my channels pack. Otherwise, I never does.
It is not my mistake. The executive should not answer by assumption. So I want validity as per my pack whatever I purchased.
Now the customer care people are telling that, We don't have *year validity pack. So you want to recharge to continue the service.
Message content - received at When I bought a new connection from Airtel Digital TV - Customer ID is **********, Account balance Rs ***, Validity **Dec****, Plan: All India FTA pack(**months), Last recharge amount/date: ***/ **Dec**** (Please refer the attached screenshot).
Are they are lying to a new customer to buy a new connection. After that, they are changing the plan. Because of this issue, I called many times to customer care, they are not answering in a proper way. Everyone is telling a different answer and they are making more trouble for customers. Really It causes more Mental anexity to me.
I am requesting the Indian Consumer Complaints forum to help me on this issue.
Thanks
Chada Sharam
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Resolution Demanded:
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Bharti Airtel
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