- Airlines agent ^Open

Venkataraman sekharan filed this complaint against Make My Trip.com on May 12, 2020

Complaint:
*. I have booked a flight ticket for two persons i.e. Venkataraman Sekharan and A.M.Parvathy on **th March **** for travel by indigo flight on ** April ****. (encl.*).
*. Since the lock down was extended by Government of India, Indigo people intimated me about the cancellation (encl.*) and intimated that they have kept in credit shell. As I did not want the money with airlines people, because of the illogical condition the money should be used for same persons (Since there is no guarantee the same person will be alive for one year)
*. I had a chat with “make my trip” people (encl.*) and then I had a chat with indigo people on **.*.**** (encl.*) and requested for a refund.
*. They have promptly sent the credit note to “make my trip” people (encl.*). I do not know whether they have transferred the amount to make my trip people.
*. When I had chat with make my trip people on *th may, (encl.*) and On *th may (encl.*) the “make my trip” people were not at all listening to me.
*. I again wrote an email to “Make my trip” people. (encl.*) and there came a reply to chat with them across which can be solved. (encl.*)
*. Again, I contacted the indigo people and enclosed the chat extract (encl.**).
*. Thereafter, finally I had a chat with make my trip people yesterday (**th May ****). I did raise the new claim (deliberately) (encl.**) because there was no response from “make my trip” people for my mails and chats.
*. Yesterday that is **th May **** in the morning, I called “make my trip” people and after ** minutes of waiting, one gentle man came online. I have no proof to establish this. He was speaking to me politely, but was telling me to wait for some more time.
**. It is already **days that my credit note issued by indigo, now they are asking me to for some more time. How much time should I wait?

I finally said I will take up with consumer forum.
I request you to kindly redress my grievance. Please.
V.Sekharan.

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