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air asia airlines – Refund of credit account balance deducted

Pnr QYIHMR BIG MEMBER ID 4870414831 PNR D8UDTE BIG MEMBER ID 1140425165 TOTAL AMOUNT OF CREDIT ACCOUNT IS 7084/- BUT REFUND AMONT IS ABOUT 2000/- Inform to air Asia but no response. Flights cancelled by air asia