Timeline:
Mr. Darshan Kumar M Patel visited our portal on November 25th, 2018 at 04:13 pm and filed a complaint against OYO rooms related to online hotel booking issue. Mr. Patel was facing some issues with the cancellation of his hotel booking with OYO. On the very same day at 09:08 pm he got the resolution and marked his complaint as resolved.
A brief look into the travel complaint
Our client Mr. Patel made a hotel booking through OYO rooms. Later on, the booking was somehow canceled by OYO itself. He paid an amount of Rs 2950 and asked for its refund. The OYO representative told our client that the amount is non-refundable, but it can be adjusted in the next booking. So, Mr. Patel made another booking for Rs. 2970 as he had no other option. He paid an extra amount of Rs. 20 for the new booking, and the amount was adjusted.
Then there were some changes in our client’s plan, so he had to cancel the booking by his side but this time team OYO told him that neither he will get the refund nor the amount could be adjusted. This incident was shocking for our client as he was a regular user of OYO app and didn’t expect such a bad experience.
The resolution provided by us
After trying several times to find a solution on this matter, Mr. Patel did not receive any resolution. He came to our consumer complaint forum and filed a complaint against OYO rooms. Out of our four services, Mr. Patel chose to send emails to the company to solve his problem. As per his request, we sent an email to the company, and within 5 hours the complaint was resolved. Mr. Patel called the OYO customer care once again and received the resolution for his complaint.
Mr. Darshan Kumar M Patel’s Testimonial for Voxya
“I am fully satisfied with Voxya as it resolved my issue within one day. There is also an option to consult a lawyer at a very nominal price. Thanks, Voxya.”
Be alert all the time while booking online
There are many cases in our consumer complaint forum related to the hotel booking issue. People need to be very alert while booking a hotel online. Things they must keep in mind are location, hygiene, connectivity, budget and the most important thing is to read the reviews of the hotel. If you are at a tour with your family or friends, there are some basic requirements for a hotel to fulfill, for example, it must be near tourist spots in that area, there must a connectivity of that place with other places through trains or buses or different ways to travel around and explore the nearby tourist spots.
If you find all these facilities in a hotel then the second thing you must do is to check the reviews of that hotel. Most people share their previous experiences as feedback and reviews which are very helpful for other customers who are looking for a hotel to stay.
Also, read the FAQ section of the hotel booking apps so that you don’t face any difficulties and be doubt-free in case of refund or cancellation on your booking. An alert consumer is a king, and nobody can cheat an alert mind.
If you are looking for a solution of consumer complaint then File A Complaint Now!